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Data Center Technician

Data Center Technician

Information Technology

Location: 1102 Grand – Kansas City, MO

Position Type: Full-Time

Job Shift: All (Day & Overnight)

Education Level: High-school

Rate: $22-$24/hour

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Who We Are

Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.

Netrality offers comprehensive and competitive benefits to our employees, notably:

Multiple offerings for medical, dental, and vision insurance

Company-paid life, short- and long-term disability, and AD&D insurance

Paid parental leave, fertility support, 401k matching

Employee discount services through our partner’s savings platform

$1:$1 company match for all eligible charitable gifts

Who We Need

We have an exciting opportunity to join our Data Center team. The successful candidate maintains and monitors the buildings critical infrastructure systems, which supports both Netrality colocation customers and building tenants. In this role, the Data Center Technician investigates internal alerts and follows established escalation procedures to maintain compliance with high level service and security requirements.

Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.

Description of Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events

Provide top-tier physical and remote customer service support for local and international Colocation Customers in a 24/7/365 facility

Perform hourly walkthroughs of the facility to visually check and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions

Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications

Perform rack & stack tasks for customer IT equipment as required

Perform routine network operation tasks including IT equipment handling and troubleshooting, processing interconnection circuit orders, and general site support

Manage customer package deliveries through receiving, handling, storing, and shipping

Answer client calls, emails, and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues

Assist in client deployment strategies and facility expansion planning

Open Crisis Bridge and participate as necessary in response to critical events

Monitor and assist Customer Support requests through use of a Web-based ticketing system including access requests, Remote Hand troubleshooting, and processing orders

Sign visitors in and out of the facility and escort authorized personnel as required

Monitor and assist during planned outages or maintenance windows

Maintain detailed logs of all events, anomalies, inventory, and work tickets

Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues

All other duties as assigned by supervisor(s)

Position Requirements and Desired Skills

High School Diploma required; industry related certifications strongly preferred

2 years of previous Data Center experience or other related technical fields required

Fundamental knowledge of Data Center cooling and power infrastructure a plus

2 years of customer service experience

Strong troubleshooting, problem solving, multitasking and organization skills

Always operate with a safety-first mindset

Follow all current emergency procedures set forth by Netrality and the assigned property

Excellent communicator and team player

Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines

Ability to work cross-functionally with ease

Proficient with computer, commonly using email and Microsoft Office Suite

Excellent communication and interpersonal skills

Self-motivated, initiative taker

Highest ethical and professional conduct and integrity

Adhere to all guidelines and expectations set forth in company's corporate handbook

Netrality Management Co., LLC and its affiliate companies are equal opportunity employers, abiding by all federal, state, and local laws and employment regulations. Netrality Management Co., LLC does not discriminate on the basis of any protected classes and encourages being a provider of an inclusive and diverse workplace.

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