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Customer Service Representative

Customer Service Representative

Hospitality and Hotel

Job Tasks:

Note: this is NOT a full time desk position. It requires working with dogs including cleaning, feeding and caring for them throughout the day.

  • Answer phones, schedule tours, register new clients, make reservations, request & accept payments
  • Answer general questions regarding specific procedures and requirements needed prior to accepting new clients (required evaluation, required vaccinations, pre-registration, etc.)
  • Requesting Vet records for vaccinations, reminding clients when coming due
  • Preparing check-in and check-out duties for all dogs every day
  • Recording comments, issues, concerns, notes from all staff and clients related to their dog(s)
  • Light housekeeping duties in the lobby and halls
  • Supply checks – report low inventory to management
  • Greet clients and dogs
  • Give tours of the facility to prospective clients when manager is not available
  • Assist with dog ‘body checks’ for health and wellness upon check-in and check-out


  • Must be comfortable working around and with dogs of all sizes and breeds
  • Ability to lift 30 lbs (supplies or small dogs)
  • Willingness to support Pet Technicians during busy times throughout the day
  • Complete K9 Resorts training and certification prior to working alone
  • Agree to submit for a Background Check
  • Comfortable in busy and occasional loud environment
  • Able to multi-task (ex. Answer phone, check in a dog, collect payments, greet clients)
  • Excellent Customer Service Personality – friendly, enjoys working with people & dogs
  • Must be willing to step into a Pet Tech role if/when asked by Management. Consists of:
    • Monitoring dogs in daycare as an attendant (1 hour shifts)
    • Feeding/watering dogs, bathing dogs
    • Cleaning up messes in lobby, dog areas, hallways, etc.
    • May be tasked with cleaning dog accommodations during staff shortages or holidays
  • Ability to problem solve, mediate stressful situations, while meeting customers’ needs


  • High School Diploma or equivalent required. Some college preferred.
  • 1+ years’ experience in a Customer Service or Hospitality Position
  • Knowledge of dogs preferred. Dog ownership a plus.
  • Computer point-of-sale or reservation experience required
K9 Resorts Luxury Pet Hotel of Overland Park

About K9 Resorts Luxury Pet Hotel of Overland Park:

Be a part of bringing an award winning Luxury Doggie Daycare and Boarding Facility to Overland Park, KS! Make a fresh start in brand new facilities with a family-owned business that values your skills and experience.

To see more details and apply, visit here.

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